How
long does it take to receive the cookies once I place the order?
What are your lead times for decorated cookies or gourmet cookies?
Can
I get a sample of the cookies to taste before I order?
What if we want cookies right on the spot?
Do
you ship?
How
are your cookies packaged?
Is there a minimum order of cookies?
What are the ingredients in your Decorated
Cookies?
Are your cookies Kosher? Organic?
Do your cookies have preservatives?
What types of cookies do you sell?
Do your cookies contain peanuts or
traces of peanuts?
What is the best way to preserve your
cookies once we get them?
How are these cookies shipped?
Do
you accept returns?
What if I need to cancel my
order?
Where are you located?
How
do I pay?
How long does it take to
receive the cookies once I place the order? What are your lead times
for decorated cookies or gourmet cookies?
We require at least
7 to 10 days to place and send out your Decorated cookies order. If
we do not have the shape you require in stock or you would like to order
a special shape (for a logo etc.) we would need to custom order the
cutter and that can take up to 3 weeks and you would be responsible
for payment of that. (The price can go anywhere from $14 and up). We
are able to order any shape you would like but this may take some time.
We are a custom cookie company so our cookies are baked to order which
means that we don't bake them until you order them. We prefer to have
your order 2 to 3 weeks in advance and larger orders require more advance
notice. We strive to provide you with the best quality cookies and take
our time to make sure you receive a great product every time. Bear with
us...you will be happy you did!
Gourmet cookies,
can be done within 3 to 4 days and can be picked up at Eurobread and
Cafe in Davie or can be shipped out anywhere in the US
You can place your
order at any time and we will bake it and ship it according to the date
you give us.
Can I get a sample of the cookies to
taste before I order?
You can order a decorated cookie sample (of our choice). There
is a $3.00 shipping and handling charge per sample cookie. (We can
also send samples of the gourmet cookies with the same shipping charge).
If you are ordering a specific sample, then it would be the price on
the website plus a $4.00 shipping and handling charge. The sample can
take up to 2 weeks before you receive it.
(Remember, if the
cutter is a custom shape and not readily available it will have to be
specially made and the customer is billed for this. If it is a readily
available cutter and we do not have it in stock, we can order it and
bill the customer.)
What if we want cookies right on the
spot?
Fresh gourmet cookies
are sold at The Museum of Art-Fort Lauderdale on Las Olas and at
Eurobread Cafe in Davie. We pride ourselves on the freshest cookies
and this is why we "Bake to Order" - we think you will agree its
worth the wait.
Do you ship?
Yes we do. We ship
all over the U.S. and have even shipped to London and as far as Dubai.
Shipping costs are all covered by the buyer. We usually ship via USPS
(US Postal Service) and in some cases UPS. USPS actually has been the
quickest in our experience unless shipping overseas.
How are your cookies packaged?
Each cookie is individually wrapped in food grade, clear cellophane
with a matching ribbon. You can choose ribbon colors based upon availability.
Gourmet cookies
can be packaged individually, in sets of 2, 3, etc., or in platters
of dozens.
Is there a minimum order of cookies?
There is a minimum order of a dozen of each shape and color of cookie.
There are Seasonal gift boxes for purchase that have a variety of themed
cookies. Gourmet cookies also have to be ordered in dozens or smaller
cookies can be ordered in 1 1/2 dozens.
What are the ingredients in your decorated
cookies?
We use all-purpose flour, sugar, butter, eggs, baking powder and pure
vanilla extract. Our icing is a combination of fondant (which contains
powdered sugar, corn syrup and artificial colors) and Royal Icing (Confectioner's
Sugar, dried egg whites and artificial colors).
Some of our cookies are decorated with a Glaze icing consisting of Confectioner's
sugar, corn syrup and milk. This can be used on certain shapes. We try
to ensure the best looking, best tasting cookies for our customers.
Are your cookies Kosher? Organic?
Our cookies are neither Kosher nor Organic. We do, however, use the
finest whole ingredients we can buy.
Do your cookies have preservatives?
Our sugar cookies contain no preservatives. We recommend consumption
within 3 weeks for best taste. Cookies are still good for up to 4 weeks.
What types of cookies do you sell?
We sell decorated sugar cookies with fondant and royal icing. We also
carry a variety of other types of cookies.
1) Sugar decorated
cookies
2) Sugar cookies covered with a Key Lime Glaze
3) Chocolate chip Cookies
4) Chocolate chip cookies drizzled with chocolate
5) Oatmeal Raisin Cookies
6) Peanut Butter Chip cookies
7) Peanut Butter Chip drizzled with Chocolate
8) White chocolate Macadamia Nut
9) White Chocolate Macadamia Nut drizzled with Chocolate
10) Coconut Macaroons
11) Coconut Macaroons drizzled with Chocolate
We are constantly
updating our Menu, so please keep checking for new flavors and shapes.
Do your cookies contain peanuts or
traces of peanuts?
Our decorated cookies do not contain peanuts. Our Peanut Butter Chip
does contain peanuts and the equipment in our kitchen may contain traces
of peanuts. It is always best when in doubt to not consume our products,
What
is the best way to preserve your cookies once we get them?
Once you get the decorated cookies, it is best to store them in an
air tight container at room temperature and consume within a few weeks.
The gourmet cookies can be frozen and stored in the freezer and restored
back to room temperature for best taste.
How are these cookies shipped?
We ship our cookies
with the utmost care. We use die cut boxes that are the sturdiest available
on the market. If cookies arrive broken they must be returned for credit
or replacement. We do our best to ensure this does not happen.
Do you accept returns?
We apologize that because our cookies are custom ordered and
have a short shelf life, we do not accept returns.
What if I need to cancel my order?
If the cookies are already being produced you may be required to purchase
them. It is best to let us know as soon as possible to avert this situation
Where are you located?
We operate in a commercial kitchen in Davie, Florida. We currently
operate out of a commercial kitchen and do not have a storefront open
to the public. If you live in the Ft. Lauderdale area and would like
to set up an appointment for us to design a custom cookie for your special
event and taste a sample cookie, please call us to set up an appointment.
How do I pay?
You can pay via any Credit Card through PayPal or you can mail us a
check. If you are placing a large order, you may be required to pay
50% up front.